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If you receive an error message during online activation, please take a screenshot and contact our support team for assistance.
After downloading, open the file and run Setup.exe to begin installation.
The installation process takes approximately 5 minutes to complete.
Go to the search bar on Windows and open Word, Excel, or any other Office application.
Enter the product key you received via email.
If this screen appears, select "I will activate the software over the Internet".
Office 2021 is successfully activated!
If you see this error, click back and select "I will activate the software over the telephone"
Select "I want to activate the software by Telephone" and click Next
Send us your Installation ID using the form below. You can either copy the text or take a screenshot.
Solution: Double-check that you've entered the product key correctly. Make sure there are no spaces before or after the key, and that you've used the correct format (5 groups of 5 characters).
Solution: This is usually a temporary server issue. Wait 15-30 minutes and try again. If the problem persists, try using our Phone Activation method instead.
Solution: If you see this message, please contact our support team immediately with your Order ID and a screenshot of the error. We'll provide you with a replacement key.
If you're still experiencing problems with online activation, please try our Phone Activation method, which works even without an internet connection. For further assistance, contact our support team at support@bigkey.org with your Order ID and a description of the issue.
If you see the activation error, please submit your Installation ID using this form to receive your Confirmation ID.
After submitting your Installation ID, our team will generate a Confirmation ID for you and send it to your email address. You'll typically receive a response within 1-24 hours.