Refund & Returns Policy
Digital Product Refund Policy
Due to the nature of digital products, all sales are final unless otherwise required by law. We offer limited refunds in specific circumstances as outlined below.
Refund Eligibility
Valid Refund Reasons
- Undelivered license key (24+ hours after purchase)
- Defective/non-working product key
- Duplicate purchase (identical product within 24 hours)
- Unauthorized transaction (verified fraud)
Non-Refundable Cases
- Successful license activation
- Change of mind/buyer's remorse
- Incompatibility with user's system
- Expired product keys
Refund Process
Step 1: Initial Contact
- Email support@bigkey.org within 14 days
- Include purchase receipt
- Describe issue in detail
Step 2: Verification
- Provide activation attempt evidence
- Submit error screenshots
- Microsoft support case number
Step 3: Resolution
- Replacement key issued
- Or PayPal refund processed
- 5-10 business days processing
Note: Refund requests may take 3-5 business days to investigate
PayPal Transactions
- All refunds processed through original payment method
- PayPal fees non-refundable
- Currency conversion differences not refunded
- Chargebacks will result in permanent account ban
For PayPal disputes, contact us first at support@bigkey.org to resolve issues quickly.
Special Circumstances
Common Questions
Q: I activated the wrong product
Contact Microsoft Support immediately. We cannot refund activated keys, but may offer discounted replacement at our discretion.
Q: My payment went through twice
Email us with both transaction IDs for immediate duplicate charge refund. Must be reported within 24 hours.
Legal Compliance
- EU customers: 14-day cooling off period for undelivered products
- Australian customers: Subject to ACL non-excludable guarantees
- California residents: See CCPA rights in Privacy Policy
Refund Support
Phone
+447453625118Include "Refund Request" in subject line for faster processing
Policy Changes
We reserve the right to modify this policy. Continued purchases after changes constitutes acceptance. Major changes will be notified via email.
Effective Date: March 13, 2025