Privacy Policy for BigKey
This Privacy Policy governs the manner in which BigKey collects, uses, maintains, and discloses information collected from users ("User" or "you") of the BigKeywebsite ("Site"). This policy applies to the Site and all products/services offered by BigKey, including digital software licenses.
Information We Collect
How We Use Your Information
Core Uses
- Process transactions and deliver licenses
- Customer support and account management
- Fraud prevention and security monitoring
- Legal compliance and tax obligations
Analytical/Marketing Uses
- Website optimization
- Product recommendations
- Email marketing (with consent)
- Advertising performance tracking
Data Sharing & Third Parties
Essential Services
- Payment Processors: Stripe, PayPal
(We do not store payment card information) - License Validation: Microsoft Activation Servers
- Hosting Provider: Vercel/Netlify
Analytics & Marketing
- Google Analytics (traffic analysis)
- Meta Pixel (advertising tracking)
- Mailchimp (email marketing)
Third-party services have their own privacy policies available on their websites.
Data Protection Measures
Encryption
TLS 1.2+ for all data transfers
Access Control
Role-based access management
Audits
Quarterly security assessments
Your Rights
Data Retention
| Data Type | Retention Period |
|---|---|
| Purchase Records | 7 years (tax compliance) |
| User Accounts | Until deletion request |
| Marketing Data | 2 years from last interaction |
International Data Transfers
Data may be transferred to and processed in countries outside your residence. We ensure:
- EU-US Data Privacy Framework compliance
- Standard Contractual Clauses (SCCs) where applicable
- Third-party vendors with adequate safeguards
Children's Privacy
We do not knowingly collect information from children under 16. Microsoft products may have different age requirements per theirtrust center.
Contact Us
Data Controller: BigKey
Address: 78 Borough High St, London SE1 1LL, UK
Email: support@bigkey.org
Phone: +447453625118
Policy Changes
We may update this policy periodically. Material changes will be notified via email 30 days prior to taking effect. Continued use constitutes agreement to revised terms.
Effective Date: March 13, 2025